Privacy policy

Last updated: October 1st 2025

Cavernton Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This notice explains how we collect, use and protect your data when you visit our website or engage our professional services.

1. Who we are

Cavernton Limited is registered in England and Wales, Company No. 16572763.
Registered office: 1 Chapel Street, Warwick CV34 4HL.
Email: info@cavernton.co.uk

We are the data controller for the purposes of UK GDPR.

2. What information we collect

We collect only the information necessary to respond to enquiries, deliver our services and operate our business. This may include:

  • Contact details such as name, email address, phone number and organisation.

  • Property and project information you choose to share with us, including site data, specifications or reports.

  • Technical data such as IP address, browser type, pages visited and time spent on our site (via cookies or analytics tools).

  • Correspondence by email or forms, including meeting notes and follow-up communication.

We do not collect sensitive personal data unless you voluntarily supply it and it is essential to the service requested.

3. How we use your information

We use personal data to:

  • Respond to enquiries and requests for proposals.

  • Provide consultancy and related professional services.

  • Manage client relationships, contracts and billing.

  • Improve our website, communications and client experience.

  • Comply with legal or regulatory obligations.

We will never sell your data, rent it or share it for marketing purposes with any third party.

4. Lawful basis for processing

We process your personal data only where:

  • It is necessary to perform a contract or take steps at your request before entering one.

  • You have given clear consent (for example, to receive updates or newsletters).

  • It is necessary for our legitimate interests as a professional consultancy (for example, responding to enquiries or maintaining records).

  • We must comply with a legal obligation.

5. How we store and protect your information

Your data is stored securely on encrypted systems within the UK or the EEA. We apply appropriate technical and organisational measures to prevent unauthorised access, alteration or loss.

We retain client and project data for as long as reasonably necessary to provide services, maintain records, or meet legal requirements, typically no longer than seven years after the end of a contract or enquiry.

6. Sharing your information

We share data only when necessary to deliver our services or comply with the law, for example with:

  • Accredited laboratories or specialist partners engaged in a project (under confidentiality agreements).

  • Professional advisers such as accountants or insurers.

  • Regulators or authorities where required by law.

All third parties are required to maintain confidentiality and use your data only for the agreed purpose.

7. Cookies and website analytics

Our website uses minimal cookies to ensure functionality and to understand how visitors use the site. Cookies do not identify you personally.

You can manage or disable cookies in your browser settings.

8. Your rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or update inaccurate or incomplete data.

  • Request deletion of your data where it is no longer needed.

  • Object to or restrict certain types of processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your data in a structured, commonly used format (data portability).

To exercise these rights, please contact us via our contact form on this web page or write us to our Registered Offices address. We will respond within one calendar month.

9. Links to other websites

Our website may contain links to other sites. We are not responsible for their privacy practices. Please read their privacy policies when visiting them.

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page with the revision date clearly shown.

11. Contact

If you have questions or concerns about this policy or how your data is used, contact:
The Data Controller
Cavernton Limited
1 Chapel Street, Warwick CV34 4HL

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.